Frequently Asked Questions
You have questions, we got answers!
We’ve grouped the most asked topics below to help you find answers about your Inner Youth fast!
If your question still isn't answered reach out to us via our contact page here
Frequently Asked
How does Inner Youth work?
Inner Youth combines 10,000mg of grass-fed collagen peptides with Hyaluronic Acid, Vitamin C, and Biotin to restore collagen, improve hydration, strengthen hair and nails, support joints, and balance digestion.
When can I expect results?
Most people notice visible improvements within 4–6 weeks, with firmer skin, stronger hair, and improved joint comfort.
What can I expect in the first month?
- 92% noticed firmer, glowing skin
- 89% reported stronger hair & nails
- 85% experienced less joint pain
- 90% saw smoother skin and fewer wrinkles
What is your guarantee?
We offer a 90-Day Money Back Guarantee if you’re not satisfied.
Are you a small business?
Yes! We’re proudly a Small New Zealand-owned business based in Auckland.
Orders & Shipping
Do you offer free overnight shipping?
Yes! All orders are shipped the same day or next business day with free NZ overnight delivery, so your collagen arrives fresh and fast.
How do I modify or cancel my order?
We aim to pack and ship orders within one business day. Need to adjust or cancel? Email us at hello@tryfloralabs.com ASAP, and we’ll do our best to help.
Account & Subscriptions
Do I get a discount for subscribing?
Yes, subscribers save 15% on top of bundle discounts.
Can I cancel anytime?
Yes, you can cancel your subscription anytime without fees or penalties.
How do I cancel my subscription?
Log in to your customer account with the email you ordered with. Manage or cancel anytime. Need help? Contact us at hello@tryfloralabs.com.
Can I manage my subscription details?
You can log in to your customer account at any time to:
- Change how often your order arrives
- Pause or skip a delivery
- Update your payment or shipping details
If you need help, just email us at hello@tryfloralabs.com.
General Product Questions
How many servings per tub?
Each tub contains 41 servings, with one scoop (1 tablespoon) per serve.
How much sugar per serve?
Less than 1g of sugar per serve, with no added sugars, sweeteners, or fillers.
How do I use Inner Youth?
Mix 1 scoop into water, smoothies, or your favourite drink. Stir until dissolved and enjoy.
Does it come with a scooper?
Yes! Each tub comes with its own scooper, it can sometimes be packed down within the powder during shipping, so you may just need to give it a little stir to find it.
Are your products natural, gluten-free, and Halal?
Our products contain no artificial colours, flavours, or sweeteners. They’re 100% natural, gluten-free, and our collagen is Halal certified.
Can children take Inner Youth?
We recommend consulting with your child’s doctor before introducing collagen, as nutritional needs vary.
Collagen Questions
What is collagen?
Collagen is a structural protein that makes up about a third of the body’s protein. It keeps skin smooth, hair strong, nails tough, and joints flexible.
Where is your collagen sourced from?
Our collagen peptides come from grass-fed, pasture-raised cattle in New Zealand.
Is collagen suitable for vegans?
No, bovine collagen is animal-derived. However, pescatarians can choose marine collagen (from fish).
How many grams of collagen should I take?
10g per day is recommended for visible results. Up to 20g (2 scoops) per day can fast-track results. Even 5g daily provides long-term benefits.
How long should I take collagen for?
As collagen production declines with age, it’s best taken continuously to maintain results.
Is Inner Youth safe during pregnancy or breastfeeding?
It’s generally considered safe, but we recommend checking with your GP before use.